In-Depth Mediation Training for Implementation

CE Credit: 6 

Instructor: Leigh York

What is known as “mediation” within the professional standards process is not only NAR’s preferred method of dispute resolution but is a proven factor in healing networking woes and friction between brokerages and improving morale within businesses. Mediation is the parties’ opportunity to settle their dispute with the assistance of a neutral, third-party mediator. This course teaches you the skills and system necessary to be that mediator. All local REALTOR® associations must, as a benefit of membership, offer the ability to mediate otherwise arbitrable disputes. In some REALTOR® associations, mediation is required before an arbitration hearing.

This course is exclusively for Broker Owners/Principal Brokers with at least three years of experience.

At the end of this course, attendees will:

1. Recognize the value of dispute resolution within our daily business activities and identify the opportunities.
2. Know the limits of the mediator’s role.
3. Recognize and maintain confidentiality and neutrality as a mediator.
4. Effectively apply the basic system and stages of the process.
5. Confidently facilitate the process of dispute resolution.

 Lunch will be provided.