Meeting and Exceeding The Consumer’s Expectations

CE Credit: 3

Instructor: Katheryn DeClerck

Meets DOS requirement for law of agency

Understand what consumers want so that you can offer them the services they ultimately need and expect. In this class, you will build your value proposition through meeting your clients’ needs. Show the consumer you know what they want, and you know how to do it by providing a defined personalized value proposition that will help you secure exclusive rights to represent buyers and exclusive rights to sell agreements.

PLEASE NOTE:

• Do not drive during the course, as this presents an obvious safety issue.
• Do not conduct any alternate business. Please pay attention to the duration of the course.
• You must always have your video and audio enabled during the course.
• Virtual backgrounds are no longer allowed.
• You must be centered in the camera’s view and visible during the course.
• Please answer the moderators when spoken to.
• If you do not follow the rules, you forfeit all CE credit.
• If you “no show” or cancel less than 24 hours prior, there is a $25.00 fee.
• Certificates will not be emailed unless all students answer the poll question or submit a completed attestation form.

If you have any questions, please call GCAR reception at 518.464.0191 x 0